Hochschild

Hochschild, Arlie Russell (1983): The Managed Heart: The Commercialization of Human Feeling. Berkeley: The University of California Press.

Hochschild, Arlie Russell (2000): Global Care Chains and Emotional Surplus Value. In: Giddens, Anthony/Hutton, Will (Hrsg.): On the Edge: Living with Global Capitalism. London: Jonathan Cape. S. 130–146.